How To Order

When ordering online simply click on the "Make Payment" button. By clicking on the "Make Payment" button, the site will automatically take you to PayPal website, which will help us to charge our customers thru industry-leading security and fraud prevention systems. Our web-based system is a quick and easy way to order items. It is confidential. After you have placed an order with us, we will send a confirmation letter to your e-mail address regarding the order you have placed with us.

Accepted methods of payment

• Visa & Master Card (by phone)
• PayPal (credit card or Personal US/Canadian bank accounts)
• Money Order + fees

Returns

Customer Satisfaction Guarantee - Returning Merchandise
If not completely satisfied, you may return any items for a refund. Returns are accepted with our authorization only. To receive an authorization number, please email us within 7 days of receipt of goods with your order number. Merchandise must be in perfect condition. Subject to restocking fee of 50%.( Please note that all clothing is non refundable due to the nature of this item unless on defective clothing)

Refunds for our Customer Satisfaction Guarantee
Authorized returns will be refunded to your original account within 7 days of receiving the return from you.

Privacy Policy

Contact information including email address, telephone number, address, etc. which is provided by the user is used solely for the purpose of completing the order. This includes information pertaining to gift recipients. Financial information including credit card numbers, expiration dates, billing address is used solely to bill the customer for their order.

Cancel an order

To cancel your order please send an email quoting your order reference and reason for cancelling to info@glowstickspro.com, please note that orders cannot be cancelled after dispatch.

Misprints

We do our best to provide you with the most up-to-date and accurate information. In the event that an error does occur, we reserve the right to correct or cancel an order at any time, and/or edit an order to reflect the correction, and/or correct the error on our web site. In the event that you are shipped an incorrect product, we will gladly accept the unit back and offer you a full refund.

Clearance Products

Our policy states that clearance/closeout items are final and cannot be returned.

Back Orders / Items Partially Out of Stock

Glowstickspro.com makes every effort to maintain accurate inventory information online and to prevent items from going out of stock. However, due to the volume of orders we receive and the variety of ordering methods available to our customers, it is possible for items to sell out before we are able to fill all pending orders. If your order contains an item or items which are partially out of stock, or out of stock, one of the following two procedures will be followed:

1) If your order is partly out of stock or is out of stock for 5 day's. Glowstickspro.com will hold the order until our stock comes in, unless specific instructions from the customer is called in or e-mailed to info@glowstickspro.com

2) If more then 5 day's and still only a part of your order is out of stock, Glowstickspro.com will contact you by email or phone to get your specific instructions regarding the order.

3) If your order is out of stock longer than 5 day's Glowstickspro.com will contact you by email or phone to get your specific instructions on whether you would like to place the order on back order or if you would like to cancel the order. If you have any questions regarding back ordering, please feel free to email us at info@glowstickspro.com .

Funds and Purchase Information

All prices are in US Dollars, only US dollars will be accepted for payment towards Products, Shipping, and Sales Tax.